Privacy Policy for Shanclen Shadow Lodge

Last Updated: November 26, 2025

Shanclen Shadow Lodge (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data when you visit or interact with our website and services.

1. Information We Collect

1.1 Personal Information You Provide

We may collect information you give us directly, such as:

  • Name

  • Email address

  • Phone number

  • Social media handles

  • Messages or inquiries submitted through our contact forms

  • Booking details for photo or video services

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device type

  • Pages visited and time spent

  • Cookies and tracking data

1.3 Financial Information

If you make a purchase, booking, or payment through our website or third-party payment processors, we may collect:

  • Billing name

  • Billing address

  • Payment amount and transaction details

  • Last four digits of your card (if provided by the payment processor)

We do NOT store or have access to your full credit card number, CVV, or full payment method information.
All financial transactions are processed securely through trusted third-party payment processors (e.g., PayPal, Stripe, Square, etc.). We only receive confirmation of the payment status (completed, pending, canceled, or failed).

2. How We Use Your Information

We may use your information to:

  • Provide and maintain our photo, video, and media services

  • Respond to messages, inquiries, or booking requests

  • Process payments securely and send receipts

  • Improve website performance and user experience

  • Send updates or service-related notifications

  • Protect the website from fraud, security threats, or misuse

  • Analyze website traffic and visitor behavior

We do not sell, rent, or trade your personal or financial information.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality

  • Remember user preferences

  • Analyze traffic and performance

You may choose to disable cookies in your browser settings. Some features of the site may not function properly without them.

4. Third-Party Services

We may use trusted third-party tools and integrations, including:

  • Website analytics tools (e.g., Google Analytics)

  • Social media integrations (e.g., Instagram, YouTube)

  • Payment processors

  • Email or communication platforms

These third parties may collect or process data according to their own privacy policies. We encourage you to review the privacy policies of any service you interact with through our site.

5. Data Protection and Security

We use industry-standard practices to safeguard your personal and financial information.
While we work hard to protect all data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute protection but maintain reasonable security measures.

6. Your Rights

Depending on your location, you may have the right to:

  • Request access to the data we hold about you

  • Request corrections or updates

  • Request deletion of your personal information

  • Opt out of communications or newsletters

  • Limit certain data uses

To make a request, email us at:
Shanclenshadowlodge@gmail.com

7. Links to Other Websites

Our website may contain links to external sites.
We are not responsible for the privacy practices, content, or policies of third-party websites.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations.
The “Last Updated” date will always show the most recent revision.

9. Contact Us

For questions about this Privacy Policy or your personal data, contact us at:
📧 Shanclenshadowlodge@gmail.com